Find answers to common questions about Hamba Rides
Booking a ride is simple:
Economy (R8/km): Standard sedan vehicles with air conditioning, perfect for everyday rides and budget-conscious travelers.
Standard (R12/km): Premium vehicles with extra legroom, top-rated drivers (4.8+ rating), complimentary water, and phone charging cables. Ideal for business trips or special occasions.
Both options include women-only rides at no extra cost.
Our women-only ride feature allows female riders to request female drivers for added comfort and safety. Simply toggle the "Women-Only" option when booking your ride.
This feature is available on both Economy and Standard rides at no additional cost. All female drivers undergo additional verification and safety training.
Hamba Rides provides upfront pricing. Before you confirm your ride, you'll see the exact fare based on:
There are no hidden fees - what you see is what you pay.
Yes! You can schedule rides up to 7 days in advance. This is perfect for airport pickups, early morning meetings, or any time you need guaranteed transportation.
To schedule: Select your pickup time when booking, and a driver will be assigned 15 minutes before your scheduled time.
If you left an item in your ride:
You can also contact our support team at info@hambarides.co.za
Service animals are always welcome. For other pets, you must:
Drivers have the right to refuse pets (except service animals).
Both Economy and Standard rides accommodate up to 4 passengers. All passengers must have seatbelts available.
For larger groups, you can book multiple rides simultaneously.
Drivers keep 79% of every fare - one of the best rates in the industry. Hamba takes 21% to cover insurance, support, technology, and platform costs.
Average earnings:
Plus bonuses, incentives, and peak hour multipliers!
Driver Requirements:
Vehicle Requirements:
Payments are processed every Monday for the previous week's earnings (Monday to Sunday).
Money is deposited directly into your bank account. You can track your earnings in real-time through the driver app and see detailed breakdowns of each trip.
Absolutely! There are no minimum hour requirements. Drive as much or as little as you want:
You control your schedule completely.
While you're actively driving for Hamba (from pickup to drop-off), you and your passengers are covered by our comprehensive insurance policy.
This includes:
You must also maintain your own comprehensive vehicle insurance.
The typical timeline is:
Most drivers are approved and driving within 1 week of applying.
We accept multiple payment methods:
All card payments are encrypted and secure. You can save multiple payment methods in your account.
Yes! We use industry-standard encryption and never store your full card details. All transactions are processed through secure, PCI-compliant payment gateways.
Your financial information is protected with:
Yes! You automatically receive a digital receipt via email after every ride. The receipt includes:
You can also access all receipts in your trip history within the app.
During periods of very high demand (rush hour, bad weather, special events), prices may temporarily increase to ensure ride availability. This is called surge pricing.
You'll always see the exact fare before confirming your ride. Surge pricing helps:
To manage payment methods:
You can store multiple payment methods and switch between them for each ride.
If you believe you were charged incorrectly:
If an error is confirmed, you'll receive a refund to your original payment method within 3-5 business days.
Every Hamba driver undergoes comprehensive screening:
Drivers are continuously monitored and must maintain high ratings.
If you feel unsafe or have an emergency:
Your safety is our top priority. Don't hesitate to use emergency features.
Yes! Trip sharing is a key safety feature. You can share your real-time location and trip details with up to 5 trusted contacts.
To share a trip:
Report any safety issues immediately:
All reports are taken seriously and investigated within 24 hours. Drivers can be suspended or deactivated based on safety violations.
After each ride, both riders and drivers rate each other on a 5-star scale. This helps maintain quality and safety:
Our support team is here to help 24/7